How can we help?
Most answers are below. If yours isn't, write to us and a real person will reply.
Common questions
I paid but Premium isn't showing
Open You › Subscription and tap Restore purchases, signed in to the same Apple or Google account you paid with.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google. On iPhone: Settings › your name › Subscriptions. On Android: Play Store › Profile › Payments and subscriptions.
How do I delete my account?
In the app: You › Account › Delete account. Or email us from your account's address. Deleting your account doesn't cancel a subscription.
My prayer times don't match my mosque
Mosques use different calculation methods. Change yours in Today › Prayer times › Calculation, and check your location or chosen city.
Can I read and listen offline?
The Arabic and English are always on your phone. Download a surah's recitation to listen offline; the app refreshes downloads on Wi-Fi now and then.
My widget isn't updating
Open the app once so it can refresh the widget. On Android, allow Deen Scroll to run in the background in battery settings.